Salt Lake County, Utah
Systems and operations leadership for multi-location teams.
I help people and tools work the same direction: clear process, practical tooling, and teams that know what good looks like. This site is a simple home for how I work, what I care about, and how to reach me.
Professional
I lead systems and operations work for multi-location teams in property management. The job is to turn messy reality into repeatable practice: define the outcome, design the path, and make the path easy to follow.
How I work: start with the constraint, write it down, pick tools that reduce friction, and coach people through the change. Good process should feel quieter over time, not louder. Good tooling should make the right action the obvious one.
I care about leadership that is specific. Goals with owners. Handoffs that do not leak. Metrics that explain the work instead of decorating it. When the system is clear, teams spend less energy guessing and more energy delivering.
The same instincts travel. Hiring through Work for Impact and interest in rural water and adult skills training in Kenya are one thread: real operations across distance, not slideware.
For a longer professional history, see LinkedIn.
Personal
I live in West Valley City in Salt Lake County with my wife, Mandy. Home is where the long view lives: family, neighbors, and the small habits that make a week feel steady.
Utah shaped how I show up. I value direct talk, earned trust, and showing up for the people nearby. Community is not a slogan. It is the quiet work of being useful where you already are.
From May 1997 to May 1999 I served an LDS mission in Brasil Belo Horizonte. The work grew into district and zone leadership. Places like Varginha and Sete Lagoas still sit in memory as texture, not a checklist.
In August 2026 Mandy and I return to Brazil after about 27 years: people, place, a temple dedication, and a mission reunion. The point is reconnection, not a pitch.
More on Brazil (mission arc and return).
An anniversary trip with friends took Mandy and me through Venice, then Croatia, Greece, Montenegro, and Brindisi. Good company, new streets, and time away from the usual week.
More on Italy (Venice beats from the Aegean cruise).
Outside work, I look for conversations that leave both people sharper. Prefer honesty over performance. Prefer a good question over a polished answer that does not hold.
Passions
Kenya is family and work with a long horizon: visits in 2024 and 2025, Maggy's school at Oldoinyo Oibor Training Institute in Oloitoktok, Work for Impact hiring through Geoffrey, and foundations nearby that feed kids and run a farm and children's art gallery. The visits were about people and work underway, not spectacle.
More on Kenya (gallery and outbound links).
Practical tools over novelty. I like systems that make work clearer, reduce rework, and leave a paper trail humans can follow.
One thread I follow is rural water delivery in Kenya: IoT meters, prepaid billing with M-Pesa, leak detection, and the regulatory context around it. Connectivity at places like Oldoinyo Oibor Training Institute sits in the same bucket. Civic tech and global ops curiosity, not a product push.
Local institutions matter. Paying attention to how communities decide, fund, and follow through is part of being a responsible neighbor.
Faith community is part of that picture for me, including the long Brazil thread: people I served with, places that stayed with me, and returning with Mandy after decades away.
Writing is how I pressure-test thinking. Short, precise, and useful beats long and vague. Meaningful conversation is the other half of that practice.
Now + Contact
Right now I am refining this site, sharpening how I explain systems and operations work in plain language, and staying present in family and local community. Learning in public, building carefully, and keeping the signal high.
Want to talk about systems, operations, community, or an idea worth pressure-testing? Send a note. I read messages and reply when I can give a real answer.
Prefer email directly: erbhome@gmail.com